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Last week I posted my review of our stay at the Radisson Blu Dubai Deira Creek. This was my second straight disappointing stay at Radisson Blu hotels (first one was at the Radisson Blu Rome), and made me wonder what or where I should use my remaining Club Carlson e-certificates (light them on fire?)
Here was the response I received after Club Carlson reached out on Twitter and asked for the details of our stay
I refer to the email you sent to our Customer Service in regards to your stay with us on the 14th March 2016.
I sincerely do apologize for the confusion about the upgrade entitlement for Club Carlson Gold members and I am sad to read about the disappointing stay, however let me clarify the policy.
Gold members are entitled to a room upgrade depending on the availability on the day which may include a room in a preferred location, a room with a preferred view or a recently renovated room within the same room category that was booked.
In your case we were able to allocate a room on a higher floor with a nice creek view even though we were sold out on that day.
I order to restore your faith in our hotel I would like to offer you a guaranteed upgrade to the Royal Club room including access to the lounge and complimentary airport pick up and drop off on your next stay with us.
I have also awarded the Club Carlson points for your last stay even though it was booked with an e-certificate.
Please let me know if I can assist you with anything else and contact me directly so that I can assist you personally with your future booking.
I know that I should probably just let this go. Indeed, I feel all but certain that I will have commenters talking about how whiny I am. #firstworldproblems
I feel like my points are not being understood. Yes, the hotel gave me points to “restore my faith”, but my problem is that I feel like the hotel is making up a room category (Royal Club room without lounge access), and that was not really addressed. It’s not so much about the points as much as figuring out the policy for what future guests (and Club Carlson Golds) can expect
But after thinking through this post a bit, I’ve decided that I will accept things and just move on with my life. Should I ever make it back to Dubai well…. I guess I have a Royal Club room waiting for me 🙂
What do you say? Should I let it go? What would you do?