For most of my life, I had an extremely tight handle on our finances. It was pretty much impossible for me to miss a transaction because I was constantly reviewing everything.
But over the past few months, I have gotten out of the habit of that, which is why I was glad when I finally sat down and got a handle on our (43) credit cards and got back in the habit of reviewing all of our transactions as they came in
One of the things I noticed was that I had been charged $40 (twice) by the Hyatt Place in Atlanta
We had stayed at a Hyatt Place on our way to/from Disney World, but these charges were surprising to me because this, like most of my stays was an award stay. Keep in mind that this Hyatt Place was NOT the Hyatt Place where the hotel fire alarm went off in the middle of the night – that happened on our trip there and this stay was on the way back.
I thought perhaps that it was due to my having canceled one of our stays but it not having processed correctly and being charged a “no-show” fee, though $40 seemed pretty low for that.
Reaching out to Hyatt to correct the problem
In any case, I reached out to Hyatt on Twitter via DM to see if they could take care of things for me
I actually wasn’t sure if they would be able to take care of it or if they’d suggest calling in, but I should not have worried! (Sorry for the way the image posts – you’ll have to read up from the bottom)
Yay! $80 – not bad for an hour’s work. It was slightly frustrating that this happened since who knows what might have happened had I not been paying attention to my statements. I asked about some bonus World of Hyatt points and they credited my account with 2000 points, which seemed reasonable.
No big moral to this story other than make sure to check your statements for any charges you don’t recognize!
Join the PWaC newsletter filled with credit card and travel tips
Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Other links on this page may also pay me a commission - as always, thanks for your support if you use them