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sheraton-club-lounge-access-spg-logoThe other day, I wrote about how the offers for the SPG Personal and Business Amex cards have reached an all time high, at 35,000 points for each card.  You can read my review of the cards here (Record high 35,000 point bonus for SPG personal and business cards) or apply directly using my affiliate links (I will receive a commission if you apply through my links, which I appreciate if you do!)

But what if you already HAVE the SPG Amex cards?

Because American Express limits you to only receiving the bonus on cards once per lifetime (for the most part), if you’ve already gotten a bonus on one of these cards, you’re likely not going to be able to get the record high 35,000 point bonus.

In our case, Carolyn and I BOTH signed up for the cards back in September when the bonus was 30,000 points.

I read an interesting post over at Doctor of Credit suggesting that if you had recently signed up for the card with a lower bonus, that you could call up American Express and ask for some bonus points.  American Express supposedly does not “match” increased offers (the way that Chase and other banks seem to do), but they have been known to give “courtesy” points.  There are full instructions on the DoC post as well as plenty of data points suggesting that it is working.

The gist of it is that you call in, explain the situation with the higher bonus, and you will probably need to ask to speak to a manager as the front line reps are not authorized to give the 5,000 or 10,000 point adjustments (depending on when you signed up)

Giving it a try

So this afternoon I gave it a try – I went first and called.  The initial person I spoke to said there was nothing she could do, so I asked to speak to a manager.  The manager said that she would check on some things, and put me on a brief hold.  When she came back, she was pleased to tell me that they had credited 5,000 points to my account.

Then it was Carolyn’s turn.  Oh let me tell you how she loves calling credit card companies!!!  But she did, and it took a little longer but she was able to also get a 5000 point adjustment as well as she was thanked for 17 years of being an Amex customer!

So if you haven’t had the SPG Amex personal or business cards and want them with the 35,000 point bonus, you can get them here, and if you’ve recently signed up, call in to see if you can get matched.  We both succeeded on our first try, but others have reported having to hang up and call back

Let me know if you’re successful in the comments!


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