Please ensure Javascript is enabled for purposes of website accessibility

I am a big fan of Award Wallet as a way to track points balances and expiration dates. I check all of the different miles and points accounts for myself and various family members regularly, and I also like how AwardWallet will send out notices when points are about to expire

Expiring Hilton Points

I got a notice from Award Wallet a few months ago that my wife’s 154,000 Hilton points were set to expire at the end of the year. Hilton points expire after 24 months of inactivity, and I guess that it’s been that long since we had any activity.

a screenshot of a survey

There are a couple of good ways to extend the expiration of your Hilton points, but since she has an American Express Hilton credit card, I figured the easiest way would be to just make a purchase with the card.

(SEE ALSO: Top credit card offers (updated November 2022))

So back in early October, I used it to make a small purchase, and the credit card statement closed a few days later.

a screenshot of a computer


I figured that was the end of things, but I did put a note in my todo list to just check and make sure that the expiration date updated. So every week or so, I kept using AwardWallet to check on the expiration date, but it kept showing 12/31/2022. I figured that it would take a few days or weeks but at this point, it had been over a month. So I reached out to Amex chat to see if they could see anything. After going through the explanation, the chat agent said

a white card with text

Hmm that’s weird.

Talking to Hilton

At this point, I figured it was time to talk to Hilton. Thankfully, Hilton also has a chat option so I still didn’t have to involve my wife. As those of you with P2s are I’m sure aware, she LOOOOOOOOVVVVVVVVVES talking to credit card companies 🙂

a yellow rectangular object with black text

After talking to Hilton, it did seem like she had two totally separate accounts. I’m not sure how that happened – my best guess is that somewhere along the line when we applied for a credit card, that “she” did not put in her existing Hilton Honors number. When that happens, they will usually create a separate loyalty account.

Merging accounts

The weird thing is how this has been going on for at least several years without my noticing it :-). American Express said that had been her account since 2017, and I’m not sure how long the other account had been open. The Hilton chat rep confirmed that this other account had 159,000 points in it. After looking at the different accounts, we decided to merge the two accounts. The agent said that it would take 24-72 hours. But after that, she should have over 300,000 Hilton points. Of course, with the way that Hilton seems to devalue their points, that should be good for 1 or 2 nights 🙂

The Bottom Line

Somehow my wife ended up with 2 Hilton accounts, and I only knew about one of them. It took awhile chatting with both American Express and Hilton, but eventually we found both accounts and merged them into 1 account. At the end of the day, we found an extra 159,000 Hilton points

Have you ever ended up with multiple loyalty accounts for the same chain? What did you do about it? Leave your story in the comments

Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Other links on this page may also pay me a commission - as always, thanks for your support if you use them

User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.