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On a recent flight out of Madrid (MAD) I spent two hours at the Neptuno Lounge (AENA VIP Lounge) using my Priority Pass membership.  After my last experience at a Priority Pass lounge in Atlanta, I had tempered my expectations.  This Priority Pass Lounge is located in Terminal 4.  Unfortunately, when flying out of Terminal 4, you will have to go through security twice…once in the main airport entrance and then again at Terminal 4 which is the satellite terminal at MAD.

As with all Priority Pass Lounges, access is permitted 3 hours prior to your scheduled flight departure.  Guests are limited to one per Cardholder.  Children under 5 are admitted free and children under 18 must be accompanied by an adult.

The Basics

Access to the lounge is available to Priority Pass, Lounge Key, and Lounge Club cardholders.  Several credit cards offer lounge benefits to cardholders.  Day passes are available for 35 Euros per person as well.  Children age 6-10 are provided a slight discount of 16.80 Euros for entry.  The lounge is open 24 hours per day and is only for Non-Schengen departures from Terminal 4 Satellite.  The entrance is located in Terminal 4S (Inside Security). You will need to turn left before the Duty-Free Area and take the elevator up to the entrance on the 2nd Floor (Yellow Sector).

General space

Check in at Neptuno was quick and easy.   As you walk in, check-in counter is on the right and on the left, there is a selection of magazines and newspapers.  The entry leads to an open seating area, which encircles the main drink bar, food buffets and refrigerator with prepared food and drinks. Seating areas are also spread around a walkway straight ahead and around the back. There is a smaller drink bar in the back area.

The lounge includes a conference room/ business center and kids play area although there weren’t many toys.  The bathrooms were fairly basic and were a bit small considering the number of people the lounge can accommodate.  There were showers available and a reservation was required at the front desk.  It would be best to ask to be put on the list for the shower when you are checking in to the lounge as it seems there can be a bit of a wait.  The leather chairs throughout were extremely comfortable and the panoramic views out to the tarmac and mountains were pretty impressive.

Food and Drink at Neptuno Lounge

The food options at Neptuno were more than adequate.  We arrived for lunch and there was a wide array of pre-made sandwiches, fruit, pastries, yogurt, cold cuts, cheeses and assorted desserts.

Beverage options included coffee, tea, seltzer water, sodas, juice, beer, liquor and the most impressive selection of wines I have seen at a Priority Pass lounge.  The self-serve coffee machine offered numerous choices.  The bar was self-service and I saw multiple travelers taking full advantage.

WiFi?

The WiFi offered at Neptuno was easy to access with signs offering login details placed in multiple spots around the lounge.  The speed was plenty fast and even allowed me to do a FaceTime call without any interruptions or connection issues.

Conclusion

Overall the Neptuno Lounge was a great spot to spend a few hours before flying out of Madrid.  The extensive food and drink options and comfortable amenities make this one of the best Priority Pass lounges I have visited.  We have a family trip to Madrid planned for the spring and this lounge will be a great rest stop before we take our flight back across the pond.

 

Have you been to Neptuno Lounge in MAD recently?  What are your thoughts on the lounge and how would you say it compares to other lounges?


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