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Lots of talk (The Gate, Miles to Memories, One Mile at a Time, the Winglet, others) in the travel world today about a big hack at British Airways, with many people saying that they are unable to log in to their British Airways accounts
Some people have reported that they’re able to log in after requesting a change in password, only to find that all of their Avios are gone with a note saying they were taken “ex gratia”
ex gratia: (Especially with reference to the paying of money) done from a sense of moral obligation rather than because of any legal requirement:
There is (of course!) a Flyertalk thread all about it – the prevailing wisdom seems to be that there’s not a lot you can do now. You can call British Airways (good luck getting through!) or email.
Of course for me, I am RIGHT in the middle of trying to transfer my Chase Ultimate Rewards points over to British Airways in order to book a European trip for this summer
I can understand people freaking out about this, but it looks like this is a British Airways bug and they are working on it. You’re not alone! There have been reports of people still being able to book awards over the phone, but I’m not sure how Chase transfers would work – I’d probably hold off on doing that, just to be safe.
Remember, many of the prices for British Airways Avios are going up as of April 28th – see also: 6 winners and losers with the British Airways devaluation