Please ensure Javascript is enabled for purposes of website accessibility

Starting March 22nd, 2019, American Express is instituting new accessibility rules to their flagship Centurion Lounges.  I’d argue these aren’t that bad, really…here’s the deal.

a credit card with a picture of a man in a helmet

…and in with the new!

From View From the Wing:

  • The Centurion Lounge will welcome Platinum Card Members who arrive within 3 hours or less prior to their original scheduled departure time or can provide proof of a connecting flight. Card Members who arrive at the Centurion Lounge as their final destination will no longer be permitted entry.
  • Children under 2 years of age will be admitted free of charge and will not count towards Platinum Card Member’s 2 complimentary guest count, so long as they are accompanied by a parent or guardian who is able to produce a “lap infant” boarding pass or proof of age.

(SEE ALSO – Our review of the Centurion Lounge PHL)

What do you think of the changes?

Now, for a lot of people, this might not seem so bad.  The changes boil down to limiting the time you’re allowed to be in the lounge.  You can’t just show up at the airport and hang out all day prior to your flight.  And with these changes, you can’t hang out after your flight at all.  That one stings a bit,  I regularly stop by a lounge on my way out of an airport, grab a snack and send a few emails, and then head out to my hotel or AirBnB.  After March 22nd, you can only use the Centurion Lounge within 3 hours of a scheduled departure.  No earlier.  We should note though, that this change will only affect Platinum cardholders, not Centurion cardholders.

a group of people in a building

Concept art for the new Denver International Centurion Lounge

Families have already been affected by changes to the Centurion Lounge access policy, so it’s good to see the guest rules aren’t getting more strict.  Hopefully AmEx won’t ever limit us to a zero guest policy!

Whatever your opinion on these changes is, it looks like American Express is at least trying to fix the overcrowding at their lounges.  Packed Centurion Lounges have been an issue for the past few years, and despite the card giant’s attempts to grow their network and expand existing lounges, it continues to be an inconvenience.  Now, I’m inclined to think American Express is taking steps in the right direction.  They’re building new lounges.  They’re renovating old lounges.  And they’re just asking you to come visit, not spend the night.

What do you think?  Is this a just decision by American Express?  Or are they getting too strict?

H/T – View from the Wing

Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Other links on this page may also pay me a commission - as always, thanks for your support if you use them

User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.