You may have seen in the news recently that an American Airlines passenger made a claim on Twitter that AA had “robbed” her of over $8,000 worth of items out of her luggage.
In since deleted posts on Twitter and Facebook, Anna Knight claimed that when she picked up her bag from baggage claim at Miami International Airport, over $8000 of priceless souvenirs from her trip were gone – all that was inside was airline equipment, harnesses and crew member clothing. She posted several times that American Airlines had ROBBED (her words not mine) her of over $8000, and urged everyone to boycott AA.
What actually happened
As long-time readers of Points With a Crew know, I’m generally fairly skeptical when we hear claims of this sort on social media of how airlines (or anyone really) have “wronged” them
Generally I find that there are 2 sides to every story, and this is no different. Once American Airlines started investigating the situation, they found that what had ACTUALLY happened was that Ms. Knight had TAKEN THE WRONG BAG! So instead of her being robbed, technically it was HER that had done the thievery! (though accidentally)
Her bag was waiting for her at the lost items location at Miami airport, and she was reunited with her stuff.
That reminds me of a flight our family took with 17 pieces of luggage to the Reno airport. We got almost all of them right away but then my wife happened to notice that another lady had accidentally taken one of our pieces of luggage (thinking it was hers)! So while I was at the rental car counter getting our car straightened out, Carolyn had to sprint through the airport to track down the lady with our last piece of luggage!
American was gracious in their response
It happens and we’re glad we could help clear things up! `
— American Airlines (@AmericanAir) October 25, 2018
Hat Tip: People
But more importantly, what do you do to make sure that you’re getting the right luggage at baggage claim? Leave your ideas in the comments
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