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Cardholders of the American Express Platinum® card have an Amex Platinum concierge service which can help cardholders procure tickets, deals or just about anything.  Many people have used the Amex Platinum concierge service to get tickets to the soldout show Hamilton.  Cardholders of the Citi Prestige® card have a similar service called the Citi Concierge service

[Chase Sapphire Reserve vs Amex Platinum vs Citi Prestige]

But what happens when you compare the Amex Platinum concierge vs the Citi concierge service in a head to head matchup?  Reader samm on the Points With a Crew miles and points Slack channel did this recently, and I thought his experience of the Amex concierge vs Citi Prestige® concierge service would be worth sharing

Amex Platinum concierge vs Citi Concierge service – head to head showdown

According to Sam (lightly edited)

About 2 weeks ago I gave the same request to the Amex Platinum Concierge and the Citi Prestige Concierge. I wanted them to find me a reasonably priced gymnasium to rent for an upcoming private game of ultimate frisbee for a friend’s birthday. At first, I was upset at Citi because I heard nothing for days, even though they said 24-48 hours max response time.

I called the Citi Prestige concierge service and they said they were working on it. Meanwhile, Amex sent me a nice little email every 2 days saying they were still working on it.

Well Friday was the deadline I had set because I wanted to get this thing booked before Christmas. On that day, I had another email from the Amex Platinum concierge service saying “I’m sorry, but I wasn’t able to find anywhere with availability for you. Happy birthday to your friend.” Friendly enough, but not a great outcome.

The Citi concierge I hadn’t heard a peep from, then on Friday morning I get a phone call. “Hi, I’m Steve calling from the Prestige Concierge in North Carolina. My shift doesn’t start for about 4 hours, but I know you need this today and I just heard back from the guy I’ve been waiting from so I wanted to get this to you right away!” Long story short, the Citi Prestige concierge found a gym. Got it booked and paid for today. Maybe I should’ve set a more close-in deadline because it was prioritized lower or something?

Either way, props to the Citi concierge service on this one. They delivered what the Amex Platinum concierge service couldn’t in a direct head-to-head challenge.

So it looks like the Citi concierge service won this head to head showdown with the Amex Platinum concierge service.

Readers – have you ever used the Amex Platinum concierge or the Citi concierge service?  What has your experience been like?


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