Ever since I got my first Priority Pass lounge card several years ago, I have visited probably hundreds of airport lounges (if not more). There is a wide variety of lounge quality and amenities. Naturally, most of the really good lounges (like the Emirates First Class lounge or the Qatar Al Mourjan lounge) are reserved for premium cabin passengers and not available for Priority Pass members.
(SEE ALSO: Capital One Lounge Dallas / DFW lounge review – one of the best lounges I’ve been to)
In the United States, some foreign airlines have their own lounges in select airports, and in some cases, they do also allow Priority Pass memberships.
Recently I went to a lounge that is definitely a contender for the worst Priority Pass lounge in the country (if not the world).
What Makes a Bad (or Good) Airport Lounge
Before I talk about my candidate for the worst Priority Pass lounge, I thought I would think about what makes a lounge “good” or “bad”. Here are a few of the things that I personally look for in a good airport lounge
- Fast wifi
- Comfortable (and non-crowded) seating. Bonus points if it has a variety of different kinds of seating options
- Convenient location
- Food and drinks
So of course the worst Priority Pass lounge is going to have little or none of those things. I used to think many years ago that The Club CVG was the worst airport lounge I had been to, but after attending many other airport lounges, I now know that it is a middle of the road lounge. It’s a bit small, and the food and drink selection is limited, but it’s comfortable, convenient and has good wifi.
IASS Hawaii Lounge – the Worst Priority Pass Lounge?
The IASS Hawaii Lounge is the Priority Pass lounge in Terminal 2 of the Honolulu (HNL) airport. I had previously written about the the Plumeria Lounge, which is the HNL Priority Pass lounge in Terminal 1, but as we were arriving into Terminal 2 (from Maui), we thought we would check out the IASS Hawaii lounge. We were arriving to Honolulu so we didn’t really need a lounge, but I figured we could at least check it out to see what it had to offer.
The answer was…. not very much.
The IASS Hawaii lounge LITERALLY does not have any food at all. Not even snacks and cold finger food. Instead, all it has is some coffee makers and a drink cabinet with a few cans of Coke products.
It has a small seating area
But at least the wifi was fast!
We only stayed about 5 minutes. I hope Capital One enjoyed paying $28 times 7 (or whatever the reimbursement rate is) for our 7 cans of soda…
The Bottom Line
I am proposing the IASS Hawaii Lounge as the worst Priority Pass lounge in the United States. Never before have I been to a lounge that literally had zero food at all. Thankfully the Plumeria Lounge in Terminal 1 is a bit better (though I would say slightly below average compared to other Priority Pass lounges). But depending on where your flight is departing from in the HNL airport, that may be a bit of a hike for you. On our flight departing HNL, we did stop by the Plumeria Lounge but then had about a 20 minute walk over to the G gates (though we could have taken the free inter-terminal shuttle). Sadly, the Plumeria Lounge is leaving Priority Pass, so if you’re traveling through HNL, you are basically loungeless.
What do you think is the worst Priority Pass lounge? Is the IASS Hawaii lounge a contender for the title?
This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as thepointsguy.com. This may impact how and where links appear on this site. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more. Other links on this page may also pay me a commission - as always, thanks for your support if you use them
User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.
Dan Miller travels with his wife and 6 (SIX!) children. He loves to help families travel for free / cheap, especially larger families. If you are looking for help, drop him an email at 
Clearly you haven’t visited the lounge at OGG, which is far worse… and ironically a waitlist to enter!!
I tried to visit the OGG lounge when we were going through there but it was literally closed on the day I was there!
You are correct!! The worst overall which is sad since it is located in “America’s Paradise”! That “lounge” is really a terrible place that should not be charging people to enter
LH lounge in DTW is terrible too. Not as bad as the HNL lounge but close. Most PP lounges are terrible.
You’re not the only one with this opinion. I recall OMAAT reviewed this with a similar opinion.
Every time I’m at HNL I enjoy sitting in the garden outside this lounge. I have briefly used this lounge just to connect to the wifi and then went outside to sit with my connected iPad.
The lounge is somewhat relaxing when it’s empty which is usually the case.
The Colorado Springs Airport Priority Pass Lounge is worse than the one in Hawaii ….
Hard to judge the HNL lounge, it was never open when we traveled thru. I’d give it a “0” for availability. Yes, to lovely garden setting, but, Hawaii…
There are two IASS lounges at Tokyo Nartia and they are awful also. There is a reason it is called I Ass
No iAss
Actually now after security at Narita there are really nice iAss lounges now. One in each terminal at Narita.
The OGG lounge is the worst by far. I’ve been to the HNL lounge 2 years ago and they had soups and chips. OGG is the worst.
Are you sure you’re not thinking of the other HNL lounge (Plumeria Lounge in Terminal 1)?
I completely agree with two comments that named the OGG lounge as the worst. These pictures in this post made the OGG lounge looking really sad.
Let’s not forget the KLM lounge at IAH. Truly pathetic.
Well I’ve never been there but looking at the VFTW review, at least it has food!
that is fair – but it is just so depressing.
incredibly depressing. dream go to the KLM IAH lounge to die
I think every single American priority pass lounge is the worst priority pass lounge I’ve ever seen
It’s kind of depressing every time you enter a PP lounge it’s true… 🙂
PWAC, pls reduce size of the pictures of your commentators. The pictures are overlaid on about 25% of their comments, at least on an iPhone.
Small blip, you are doing a great job. Don’t post this, just correct and delete.
Turn your phone sideways.
The one in Sacramento sometimes has No hot food as the cook calls in and they close early since no staff!! and the expresso machine has been broken for 2 years –Same thing in Providence….no food sometimes as no cook and no staff so very limited otherwise
Oof, that sounds rough! It’s always a gamble with Priority Pass lounges — you never quite know what you’re walking into until you’re there. Love that you’re keeping it real though! Reviews like this are so helpful for setting expectations (and maybe dodging a travel disappointment or two). Can’t wait to read the full breakdown — sometimes the worst ones make for the best stories!