Don't miss out! Join the thousands of people who subscribe to our once-daily email or our free miles and points Facebook group with all the best travel news. Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers.

When I talk to people about the miles and points world, sometimes people ask me “Why isn’t everyone doing this?”  And there’s no REAL reason why the majority of people couldn’t use credit card miles and points to help them travel.  But one thing that IS required is a bit of organization.  How much organization depends on how crazy you go.  If you have 43 credit cards like I do, then you need to step up your organization a bit!

Other miles and points mistakes I’ve made

While I think I generally think I do a good job of keeping on top of bonuses, payments and such, I’ve made a few mistakes

And there have been a couple of times that my auto-pay hasn’t gotten set up correctly where I’ve been charged late fees or interest, though that almost always gets resolved when I call in and ask.

How I threw away 46,487 ThankYou points

So that brings us to the current situation.  Award Wallet sends weekly emails with point changes, and a few weeks ago I received the following notice

Hmmm I didn’t remember spending 44,000 ThankYou points?

I called in to Citibank and they told me that those 46,487 ThankYou points were associated with my AT&T Access More card that I closed back in June (I had also earned ~2000 TYP through spending).  Oh yeah, I remember I closed my 2nd AT&T Access More card back when they devalued it in lieu of paying the annual fee

(SEE ALSO: 4 cards I will pay the annual fee on)

Because ThankYou points are associated with the card they’re earned on and expire 60 days after the card is closed,

The annoying thing is that I had a reminder written down to spend my expiring TYP, but in my reminder I said spend expiring PREMIER ThankYou points.  So eventually when that reminder came up I said – “Hmm I didn’t close my Premier card (I took a retention offer instead), so I don’t need to do anything”

Oops 🙁

What you can do with 46,487 ThankYou points

So just to rub some salt in my wounds, here’s a few things you can do with 46,487 ThankYou points

Do I need to go on? 😛

Trying to get them back

Of course I wasn’t going to let over $600 go without a FIGHT! 🙂

I called back into Citibank, but the agent I spoke to said there was nothing that she could do and would not reinstate the points

I’m not giving up… and this story has a happy ending BUT… you’ll have to wait till tomorrow to hear Part 2 🙂


Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers. Other links on this page may also pay me a commission - as always, thanks for your support if you use them
BoardingArea

Sign up for our once-daily email with the latest tips and tricks on how to travel for free / cheap. 

You have Successfully Subscribed!