Please ensure Javascript is enabled for purposes of website accessibility

Choice Hotels (Econo Lodge, Rodeway Inn, Quality Inn, Cambria Suites, etc.) can be a interesting choice if you’re looking for a budget hotel.  While I do find that you need to be a bit more careful in reading reviews about individual hotels, you can find some definite bargains!  We stayed at 4 different Choice hotels during our recent Yellowstone trip, and when I did my ranking of the 8 hotels we stayed in, they came in at #1, #6, #7 and #8.


2 BR suite at the Rodeway Inn and Suites in Gardiner, MT – which I ranked as my favorite hotel of our stay

Booking “unlimited” Choice Hotel rewards stays

Choice Hotels is in the process of moving to a new website, and it seems that the transition is not going very well.  Their new website seems visually appealing, but for a long time, it seemed it was stuck in some sort of limbo world where much of the functionality wasn’t available on the new website and you’d always see links that said “Go to the old site”


A few months ago, I booked 5 different Choice hotel rewards stays for our Yellowstone trip

(SEE ALSO: Every Kid in a Park – FREE national park access for families)

(SEE ALSO: Introduction: big heads, trains and bears, oh my!)

None of the points seemed to be deducted from my account when I made my bookings.  I wrote a post wondering if you could book “unlimited” Choice hotel rewards stays.

Now, it’s a “System Issue Correction”

These bookings were back in June, nearly 3 months ago, and in the meantime, I actually have emailed and called Choice 3 times trying to figure out what was happening with my points bonus, as even MONTHS later, there was no deduction from my account.

Yesterday, I was updating my miles and points balances with Award Wallet, my #1 ranked miles and points tool

(SEE ALSO: Ranking the Top 10 miles and points tools)

(SEE ALSO: Ranking the top miles and points tools: the honorable mentions)

and noticed that my balance had dropped by 56,000 points.  I logged into my Choice Hotel rewards account, and found



This was not unexpected, but it was frustrating that there was no communication about this – just the removal of 56,000 points!

Contacting Choice Hotel Rewards

I contacted Choice Hotel rewards about it, and received the answer that:

After reviewing your account, I noticed that for <your recent stays>, your points were not deducted from your account. Therefore, Our records deducted those points and this is why appears as system issue correction.

Pretty lame IMO.  I’m not saying that I am entitled to those points – on the contrary, that is why I tried to contact Choice Hotel Rewards.  All I was looking for was an explanation about what happened, and if it’s likely to happen again.  Plus, you can’t even see any mention of this on their website – you have to find the “old” site for it to show up!!

So, if you have made a Choice Hotel Rewards stay recently, I recommend looking at your account to see if your point balances are what you expect!  If they’re different, leave me a note in the comments!

Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Other links on this page may also pay me a commission - as always, thanks for your support if you use them

User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.