Please ensure Javascript is enabled for purposes of website accessibility

United Airlines and its customer experience became infamous in 2017 when David Dao Duy Anh was bloodied while being forcibly removed from a flight.  Of course United promised to improve and use the incident as a learning opportunity.  While no one is getting bloodied in the stories below and they allowed two passengers to join the mile high club, there are some other questionable customer “service” experiences to share.

a screenshot of a social media post

United Airlines uses cars to explain why passengers can’t sit in empty economy plus seats

  • A passenger tries to get upgraded for free by shaming United on Twitter and they weirdly try to put him in his place.


The day I wound up with an illegal ticket from United

  • United cancelled a passenger’s ticket without warning after the ticket they issued was “illegal” under fifth freedom flight rules. The worst part is that it was as he was returning from his destination, so he was stranded.


a door on an airplane

“Mile high club” couple annoys passengers waiting for airplane bathroom

  • There were two people in the bathroom so they should get double the time of a single passenger…right??


Elderly doctors allegedly kicked off airplane for “threatening” behavior after boarding pass error

  • You would have thought United learned their lesson about kicking elderly doctors off of their flights with the David Dao Duy Anh debacle in 2017.

a plane flying over mountains

African woman and children kicked off United Airlines flight after white male passenger complained she was “pungent”, lawsuit claims

  • Yet another lawsuit from United’s treatment of passengers


Have you had any interesting customer service experiences with United?  Let us know about them in the comments!

This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as This may impact how and where links appear on this site. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Enrollment may be required for select American Express benefits and offers. Visit to learn more. Other links on this page may also pay me a commission - as always, thanks for your support if you use them

User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.