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I saw on Twitter from Deals We Like a link to a United press release regarding the United mistake fare from a few weeks ago (lovingly named “The Great Dane” since you had to pay for the flights in Danish Kroner to book it).
United press release
United has released the following
United promptly voided transactions affected by this exchange rate error, reversed all associated charges and contacted customers directly through email and other methods. Customers should not have any resulting charges related to voided reservations nor should they need to take any proactive steps to seek a refund of charges.
The Office of Aviation Enforcement and Proceedings of the U.S. Department of Transportation (DOT) has informed United that it does not intend to pursue enforcement action in this matter. With the agreement of the DOT, this statement replaces the requirement to provide individual responses to those interested in this issue who have corresponded with the DOT or with United.
The US DOT press release says
The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings (Enforcement Office) has completed its review of the mistaken fares that appeared on United Airlines’ (United) Denmark website on February 11, 2015. During the past two weeks, thousands of consumers who purchased tickets from United’s Denmark website at the mistaken fare levels have contacted the Enforcement Office asking that United be required to honor those fares based on the Department’s rule against post-purchase price increases of scheduled air transportation.
After a careful review of the matter, including the thousands of submissions from consumers and information from United, the Enforcement Office has decided that it will not take action against United for not honoring the tickets.
Here is the full press release (PDF) from the US Department of Transportation
What to do now?
I think it’s time to give this one a rest. There has been lots of controversy in the travel blogging / forum world, about whether you should or should not have booked these flights, or filed a DOT complaint, or not.
For the record, I did book 2 flights, and I did file a complaint. I can see both sides of the argument, and I am a bit sad that the fares were not honored, though I am not surprised.
If you were counting on this for your trip, I am sorry but it looks like you’ll need to find alternate arrangements! 🙂
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