As part of my first ever trip to Las Vegas, I had hotel nights booked for Friday and Saturday night, but needed a hotel for the first night that we’d be there. My first thought is always to try and track down a stay at a hotel program that has a Best Rate Guarantee where you can get a night free. Free is always good, right?
It took me 5 times for them to finally honor their BRG but in the end I finally got it. I’ll have a full hotel review up shortly, but just wanted to give my first (poor) thoughts on the hotel courtesy shuttle.
After a great time at the American Express Centurion Lounge in the Las Vegas airport, we finally called over to the hotel to let them know we were ready to be picked up by the airport shuttle. Unlike most of the hotels on the strip, the Best Western does offer a free courtesy shuttle from the airport, but you have to call to let them know you’re there.
- First call – 4:45 p.m. After being transferred around twice, I finally talk to Luis (?) at the front desk. He asks me what airline I flew in on, and I try to tell him that I’m over in the D Concourse and not where I flew in on. He says “That doesn’t mean anything to me”. Since I was not really familiar with the airport map, I didn’t know how to explain to him where I was and frankly, he didn’t really seem interested. Finally I told him that I flew in on Southwest since I didn’t know what to say, and he gave me instructions on where to meet the next shuttle, which he said was at 5pm. I knew we’d have to hustle, so we quickly left the lounge. Outside the lounge, I felt like we needed to take the tram back to Terminal 1, since I felt like that’s where a passenger coming in on “Southwest” would be. We made our way down past baggage claim, then down ANOTHER escalator to “Level Zero”, and outside where all the other hotel courtesy shuttles were.
- Second call – 5:15 p.m. We waited… and waited… and waited and still no shuttle. I call back, and he says that the shuttle leaves the HOTEL at 5pm (not how I understood him the first time), has a few stops, and should be their shortly.
- Third call – 5:35 p.m. Still, we wait and wait some more. You know you’ve been waiting for the airport shuttle for a long time when you start seeing REPEATS of other shuttles. Third call it rings and rings and eventually the phone just hangs up on me.
- Fourth call – 5:40 p.m. We call back and he says “Well I guess I’ll have to send her back out”. About 5 minutes later, the shuttle shows up.
The shuttle driver (Inez) was very nice and answered all of our newbie Las Vegas questions. When I asked her what had happened with the shuttle, she said that nobody ever told her to come pick us up. (Boo)
All in all, it was not a great start to our hotel stay…
Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers. Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered. Other links on this page may also pay me a commission - as always, thanks for your support if you use them
Looks like we both have issues with Best Western shuttles! I do not plan to stay at a BW hotel again unless they are SIGNIFICANTLY cheaper.
Well it’s hard to get cheaper than a BRG where you actually make $16 on the stay… 😀
An hour is a terribly long time to wait. Wonder what happened, did the guy go on a break and just not tell anyone?!
When I talked with the shuttle driver, she said that nobody told her that we were waiting. My guess is that the first 2 times I called, he thought that the shuttle was already out there (And maybe it was and had already left?) and then by the 4th time realized that she was still at the hotel and then sent her out again? But that’s just a guess