Don't miss out! Join the thousands of people who subscribe to our once-daily email or our free miles and points Facebook group with all the best travel news. Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers.
Air France has confirmed that it will be completely shutting down its subsidiary brand Joon and merging all of the aircraft and staff back into their mainline fleet. The millennial-centric “lifestyle brand” airline didn’t last all that long; it only began operations in 2017.
An experiment that won’t be missed
I really dislike anything that is targeted specifically at millennials. Air France missed the mark on this one, as it has pretty much been a marketing flop from the outset. The parent airline has specifically stated that Joon was *not* a low cost carrier, which is a bit of a problem, as the average income of my age bracket really isn’t all that high. And its still true that most passengers care about price most when it comes to air travel.
Air France openly admits that the brand was “difficult to understand from the outset” by potential customers. Chalk this one up to a lousy idea concocted by people completely unconnected from the market segment they were trying to target.
The marketing push for “something different” reminds me of the Song subsidiary flop that Delta launched back in the 2000s. Airlines seem to overthink their marketing strategy, desperately trying to be innovative. I’ll posit that the best “innovation” is simple: focus on a consistent good product and excellent customer service. This is something Delta has done, at least enough to convince me to choose them over other legacy domestic carriers when traveling for work.
Air France is honoring all tickets booked with Joon. The airline will still operate, but they will be looking at how to bring the whole operation back under the Air France banner.
Have you ever flown with Joon?
Featured image courtesy of BriYYZ via Flickr under CC-BY-2.0 license.
Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers. Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered. Other links on this page may also pay me a commission - as always, thanks for your support if you use them