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As I write this Priority Pass MBJ review, I am sitting in Sangster International Airport in Montego Bay (MBJ), waiting for our Air Canada flight back to Toronto. We had a great time in Jamaica at the Holiday Inn Sunspree Montego Bay Jamaica all-inclusive resort and the Hyatt Zilara Rose Hall Montego Bay all-inclusive resort.
We’re waiting here in the terminal even though there is in theory a Priority Pass MBJ lounge – the Club Mobay. After clearing departure security, we went through the duty-free section to arrive at the Club Mobay Priority Pass MBJ lounge, which is located near Gate 10
Quite the “scam”
There was an attendant out front of the Club Mobay Priority Pass Montego Bay lounge, and when I showed her my Priority Pass card, she said that while they DO accept Priority Pass, right now there were no seats available. She invited us to come back in 30 minutes.
So we hung out in the terminal for awhile, and then returned to the Priority Pass MBJ Club Mobay lounge. The same attendant was on duty and once again told us that the lounge was full. We decided to just wait right there by the lounge entrance. We continued to see everyone with a Priority Pass card being turned away, even though plenty of people were exiting the lounge. After talking with some of the other cardholders and staff members, it became apparent that they were never going to accept Priority Pass cardholders.
Apparently there is a “fast track” VIP service offered where, for USD$80 / person roundtrip, you can skip to the front of the immigration and departure security lines as well as access to the Club Mobay arrivals and departure lounge. Club Mobay has realized that this service is popular enough that there is no room for Priority Pass passengers.
Should Priority Pass do something?
I know that in the past, Alaska Airlines for one has limited access to Priority Pass members at some of their lounges before eliminating it completely in 4 locations.
Now to be very clear, I understand that people who have paid $80 / person should have priority over me, who has Priority Pass from a credit card (even though I guess technically I paid more than $80 ($450+ annual fee). I understand that some may think that I sound entitled, even though that is not my intention.
In my opinion, if Club Mobay knows that during busy times they will be turning away Priority Pass members for hours at a time, it just needs to be CLEAR somewhere so that travelers can manage expectations. The Priority Pass page is vague (“subject to space availability in the lounge”), which to me doesn’t quite detail the situation that I ran into on Sunday.
Personally, if this is as ongoing a problem as it appears to me, I’d rather Priority Pass just remove them from the network. I certainly wouldn’t “highly recommend” them (see pictures below)
Ever flown through the Montego Bay airport in Jamaica and tried to access the Club Mobay Priority Pass MBJ lounge? I’m curious to hear your experiences in the comments
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