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One of the aspects of booking hotels that can be tricky, especially if you have any kind of special needs, is the art of selecting a room. We spend tons of time picking the perfect hotel, but once we get there, you’re somewhat at the mercy of the hotel staff in picking a room.
You can always make requests, and from my experience most hotels will try to honor them, but it’s nothing guaranteed. With a family of 8, one of the most important things that we look for is adjoining rooms, since it makes the difference in me sharing a bed with my wife or sharing a bed with my 5 year old 🙂
Enter the Hilton HHonors app – you can now select your own room the day before you arrive
Once a room is booked, the process for guests to manage their stay is simple:
- Room selection: At 6 a.m. the day before a booked stay, Hilton HHonors members can sign into their account via their mobile device, tablet or computer to check-in and choose their preferred room through floor plan maps or lists populated from the hotel’s available inventory. Photos of rooms are also available to help with their selection. Hilton’s digital lobby function is updated in real-time, so guests no longer have to wait until they are physically in the hotel lobby to be assigned a room.
- Special requests: After choosing a room, guests can further customize their stay at full-service hotels by purchasing upgrades and requesting specific amenities to be delivered to their room before arrival.
- Room key: Next year, the company will begin to equip its hotel rooms with the technology for doors to be unlocked with guests’ smartphones, enabling them to go straight to their rooms upon arrival. For now, once they arrive on property, guests simply pick up their room key from the front desk, a streamlined process since the guest’s payment information and other details are already verified through their Hilton HHonors account prior to arrival.
- Check-out: Guests can bypass the front desk upon departure as their bill will be automatically sent to their email address.
Hilton doesn’t get a lot of love in the blogger world, but for families I think it’s great. Free breakfast at most hotels, and at Homewood Suites you get free dinner too. Homewood Suites are also good for us because it’s just about the only place where all 8 of us can fit in 1 room.
Has anyone used the HHonors app to book and picked your own room? Let us know in the comments