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Most of us who are involved in our community of travel lovers have lots of accounts and passwords to keep track of. Not only do we monitor our own credit card and loyalty accounts but many of us watch over accounts for family members as well. With all those accounts, it’s almost inevitable that one (or more) will end up hacked at some point.
Earlier this week, I read this post about how Shawn, from Miles to Memories, found out his JetBlue account was hacked. It made me think about double checking a few of my accounts but I hadn’t quite gotten around to it yet.
How I Found Out My JetBlue Account Was Hacked
Today I was looking around to find a deal on some upcoming travel. While I was doing my searching, I decided to login to my TrueBlue account to double check how many points we had available. Imagine my surprise when I got a message that my account was no longer active!
I hadn’t gotten any notification that there were any issues with my account so I was a little concerned about what might have happened?
When I called JetBlue for some help, it was confirmed, my JetBlue account was hacked!
Fixing Things After My JetBlue Account Was Hacked
All in all, the process to get my account back up and running was quite simple. It took a little bit of time and I had to speak with someone from TrueBlue but was quite painless.
It turned out that someone had gained access to my account back in January and booked themselves tickets from Boston (BOS) to Santo Domingo, Dominican Republic (SDQ). If I must say, they seem to have gotten themselves a pretty good deal until their flight got cancelled.
I never got an email letting me know that the tickets had been booked. I’m sure whoever did it took my email out of the reservation. I also never got an email from JetBlue to let me know that there was suspicious activity on my account.
As you can see, JetBlue proactively cancelled the BOS to SDQ flights and redeposited the points into my account. They did this all without any communication with me so I’m not 100% sure how they determined I had not booked the flight. Clearly they have their ways to determine when a JetBlue account was hacked. You can also see that they figured out the problem the day after the flight was booked.
Protecting Myself After My JetBlue Account Was Hacked
This experience was a good reminder of just how important it is to make sure passwords are nice and secure. It’s so common for any number of accounts to be hacked. It’s also easy to forget to keep a close an eye on less frequently used loyalty accounts. No matter how often these accounts are used, points are valuable and it’s important to keep them protected.
I’m glad that JetBlue had my back and protected me without any extra work on my end. Now, I need to consider new ways to keep passwords updated AND remember them.
Have you had any of your loyalty account hacked? If so, was it a huge pain to get it fixed?