Please ensure Javascript is enabled for purposes of website accessibility

It’s been a rough couple of weeks for Plastiq.  First, they lost the ability to have people pay their mortgages with Visa.  Then, the Citi AT&T Access More card announced that they would now only be giving 1X (instead of 3X) on payments with Plastiq.  I had some problems a few months ago with Plastiq not making my mortgage payment, but that seems to have been resolved.

(SEE ALSO: My experiences using Plastiq to pay my mortgage for “free” money)

Now it seems like Plastiq may be stepping up checks on payments that people make.  I don’t know if they’ve seen an uptick in “fake” payments, but my last 4 payments have all received email notices that Plastiq needs more info before they can process the payment

a white text on a black background

Plastiq delaying my payments

For my last 4 payments, shortly after making the payment, I get an email that looks something like this

a close-up of a email

These are all people that I have paid several times before with no problems.  I’ve managed to get all of these resolved but the process has taken several days, which has been very irritating and frustrating.

Has anyone else experienced these delays?  I reached out to my media contact at Plastiq for any comment on why it seems like these checks are becoming much more frequent, but I did not hear anything back.

Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Other links on this page may also pay me a commission - as always, thanks for your support if you use them

User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.