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You’d think providing you the final bill is something any hotel could be good at. Yet Radisson and the Park Inn Salt Lake City Midvale has proved me wrong, three times over. I’m not sure what other lengths to go to, other than follow up a fourth and/or fifth time.
Last week I stayed several nights in Utah for work, first in the south around Cedar City before moving up to the Salt Lake area. I changed hotels every night, and the Park Inn Salt Lake City Midvale was my worst choice. I was happy to say goodbye in the morning, which is when I asked for the folio. Fairly typical request, no?
The front desk printer isn’t working
“No worries” is what I believe I told the front desk agent. Writing my email address and room number on a post-it, I placed it in his hand, expecting an copy by email, not unlike the folios I receive from other chains. This was promised within the hour.
Two days later, there was no trace of the folio by email. I wanted to follow up via email myself, but tracking down hotel emails can sometimes be much more pain than it is worth. I don’t know why. It’s like they don’t want you to email them, requesting upgrades and oddities like pictures to be placed on the bed.
Off to Twitter
While my Twitter presence is generally poor, I have learned that tweeting or messaging the service accounts of various hotel, airline, and car rental companies can be an efficient way to get problems solved and service issues rectified. In this case, I sent a private message to Radisson Rewards that included the date of my stay and the fact I had not received a folio but would like one. I did also mention the general worn state of the hotel and the fact that my room smelled like smoke.
The response time was not so good, more than 2 days, so I figured the only way I was going to get anything done was to call the hotel directly. Sigh.
Picking up the phone
Calling is the last resort for me with hotels and hotel programs. A phone call is enough of a barrier to entry that it can prevent me from accomplishing things. I’ve been putting off a call to Marriott Bonvoy for literally weeks. But I was finishing up my expense reporting and needed that folio.
The response was a quick affirmative. It would be sent “within 20 minutes”. It’s ten hours later and I still don’t see anything. Meanwhile, Radisson Rewards responded on Twitter. They were sorry for a stay “not up to standards” and would be sending me 15,000 points along with emailing me the folio. Sweet.
Or…not. An email from Radisson arrived. It was a survey. A survey. I mean, not exactly the thing you want to send me right now. Still no folio. Maybe it was just coincidence it showed up within 30 minutes of the Twitter response. But it is honestly funny.
I mean, it’s not a huge deal. It’s only a piece of paper (electronic or otherwise). But I kinda do need it for my expense report. The 15,000 points are nice, but they aren’t enough to cover what I paid for the night. I thought about using the confirmation email, but that doesn’t even cut it, as it gives the rate before taxes.
Strike three. I’m out. All. I. Want. Is. My. Bill.