Please ensure Javascript is enabled for purposes of website accessibility

It seems that Delta flights have been in the news quite a lot lately.  First there was the drama of Youtuber Adam Saleh being kicked off his London to New York flight for supposedly just speaking Arabic.  Though upon further review…. maybe not?

The saga of the African-American doctor Delta wouldn’t let assist in a medical emergency

Back in October, doctor Tamika Cross was traveling on a Delta flight from Detroit to Houston when another passenger fell ill onboard the flight.  Offering help, she says that she felt that the Delta flight attendants were condescending to her and demanded to see her medical credentials, eventually receiving medical help from another passenger (older, white man) who “looked” more like a doctor

[“Delta to young black doctor – Sorry, sweetie, we’re looking for ACTUAL doctors“]

She shared her story on Facebook

Of course there is always more to every story than we initially hear, and the comments on the original post were interesting coming from both sides of the story

Now… an apology (and a policy change)

A few months later, the Washington Post is reporting an update in the story.  Dr. Cross along with Wayne Riley, a mentor and former president of the American College of Physicians met with Delta executives in Atlanta.

Due to that meeting and other information, Delta has made a change in their policy.  According to the Delta newsroom,

Effective Dec. 1, Delta flight attendants are no longer required to verify medical credentials. They can now secure a medical professional’s help based on the volunteer’s statement that he or she is a physician, physician assistant, nurse, paramedic or EMT.

As part of the review, Delta found that there is no legal or regulatory requirement upon the airline to view medical professional credentials. And, as it becomes more and more common for medical licenses to be verified online, physicians and nurses often do not carry a license with them and some states no longer issue wallet versions.

Dr. Cross says that she is satisfied with the apologies received, including from Delta’s chief executive, Ed Bastian and is happy that some good could come out of a negative experience

Points With a Crew has partnered with CardRatings for our coverage of credit card products. Points With a Crew and CardRatings may receive a commission from card issuers. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Other links on this page may also pay me a commission - as always, thanks for your support if you use them

User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.