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A few days ago, we shared this information regarding the most recent Chase Pay/ Best Buy offer.

In a nutshell, according to the Best Buy website:

Get 10% Cash Back* When You Use Chase Pay at Best Buy

10% back per dollar spent on up to $300 in purchases.

Offer ends 2/4/18. In store only. Terms and conditions apply.

a group of gift cards

Sample of gift cards purchased at Best Buy

I had to try it for myself and bought $300 worth of gasoline gift cards (Shell and Mobil gas stations). First of all, why buy gift cards when Best Buy is known for their consumer electronics (TV, Cell Phones, Computers, etc.). Well, I had no need to buy any new electronic devices, and with this offer, purchasing gift cards worked when a similar offer  was promoted over the holidays. Best Buy carries lots of restaurant gift cards, shopping cards, transportation-related cards….you name it, they just might have it.

I purchased $300 worth of $25 and $50 gasoline station gift cards. From experience, it takes a couple of days for the points to show up in my Ultimate Rewards account. I did notice that my $300 purchase gave me 1 point per dollar = 300 Ultimate Reward points.

Invalid request error occurred.

Only 300 points posted in my Chase Ultimate Rewards account

Instead of calling Chase, I chose to send them a Secure Message (private message from my Chase account).

a screenshot of a computer

PC: Chase

Here’s what I wrote – a pretty straight forward message:

I took advantage of the Chase Pay offer at Best Buy on  1/18. It was supposed to give me 10x up to $300 purchase. I only see 300 points for my $300 purchase, instead of 3,000 Ultimate Rewards. Can you help with this?

I sent this note to Chase on Saturday night, and bingo! Here’s the reply back from Chase

I want to thank you for taking the time to email me today. To honor the 10x reward points, I am delighted to inform you that I have added the additional 9x points towards the Best Buy transaction dated January 18, 2018 for $300.00. (i.e. $300.00 × 9 = 2,700 points).”

It was that simple. I suggest checking your points balance, and if a similar issue happens to you, now you know what to do.

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