A few weeks ago, I wrote about filing a Capital One Venture X trip delay insurance claim. This was due to my son’s misconnect in Charlotte. He was scheduled to fly from Cincinnati to Baltimore via Charlotte on American Airlines, but his flight from CVG to Charlotte was delayed, causing him to misconnect in Charlotte. He was not able to make his connecting flight from Charlotte to Baltimore, though it’s possible if we hadn’t been proactive, he might have saved the trip!
Capital One Venture X Trip Delay Insurance Details
Here are a few details on the Capital One Venture X trip delay insurance:
- You must pay for your trip with your Capital One Venture X card (paying the taxes and fees on an award ticket counts!)
- If you have a delay of more than six hours (or an overnight stay), then the insurance kicks in
- It can cover up to $500 for each purchased ticket
- Only “reasonable expenses” will be reimbursed. This can include meals, lodging, toiletries, clothing
- You, Your spouse and Your dependent children under twenty-two (22) years of age are automatically covered
Information Needed For A Capital One Venture X Trip Delay Claim
You can file and manage your claim over the phone, or online at https://www.eclaimsline.com/
I wrote in more detail about filing a Capital One Venture X trip delay claim earlier, but the basic information you’ll need is:
- A copy of the detailed original and updated travel itinerary and/or the Common Carrier tickets
- A copy of Your monthly billing statement (showing the last four  digits of the Account number) confirming the Common Carrier ticket was charged to the
- A statement from the Common Carrier explaining the reason for the delay
- Copies of itemized receipts for Your claimed expenses. For food expenses, receipts are required, however itemized receipts are only required for bills of fifty dollars ($50.00) or more per covered traveler.
- Any other documentation deemed necessary by the Benefit Administrator to substantiate the claim
As far as I could tell from reading the insurance documentation, you do NOT need to pay for your incidentals / hotel / expenses with your Capital One Venture X card (just the original trip).
There was a question in the comments of the original post asking “how do you get a letter from the airline that explains the reason for the delay?” I didn’t know at the time, but it turned out that at least in my case, there was no need for any statement from the airline. I submitted screenshots of the AA app showing that he had missed the flight and needed to rebook, as well as screenshots from FlightAware
Capital One Venture X Trip Delay Insurance Resolution
And that was apparently sufficient. It took about 3 weeks, but I got a Capital One Venture X trip delay insurance resolution via email
And that was that. I went online, put in my ACH information and the money was in my account a few days later. I also got a phone call from the claims people letting me know that my claim was approved. The additional call was unnecessary but a nice touch.
The Bottom Line
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Capital One Venture X trip delay insurance is one of the reasons I think the Venture X card is the best premium / luxury card out there. As long as you pay for the trip with your Venture X card, you’re covered for up to $500 per ticket for meals, lodging and other incidental travel expenses if your flight is delayed by more than 6 hours or you require an overnight stay. I just submitted my first Capital One trip delay insurance claim and am hopeful to be reimbursed for the extra meals and hotel I booked for my son.
Have you used Capital One Venture X trip delay insurance before? What was your experience like? Leave it in the comments below
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