Please ensure Javascript is enabled for purposes of website accessibility

(EDITORS NOTE – sorry if this is a duplicate post – somehow the first one didn’t get published at the right time)

I’m excited to attend the Family Travel for Real Life (#F4RL) conference next month. After an exhaustive search of my options, I decided to book the flight with British Airways Avios, going from CVG-DCA. Using Award Wallet, I saw the trip show up in the “Travel Plans” section.

 

 

 

awardwallettravelplans

I recently got a new phone, and so I was trying to download the various airline travel apps, and make sure I had the information there for all my upcoming trips. So I downloaded the US Airways app, and put my confirmation number I had received from British Airways.

[b]The US Airways app did NOT know what I was talking about![/b]

british airwaysIt turns out that the confirmation number that I had received was a BRITISH AIRWAYS confirmation number, and had no real bearing on my ticket or confirmation numbers on US Airways (the actual airline that I’m flying – or “metal” in flyergeek terms). I tried some Googling but didn’t find much success. I figured that makes sense since it’s only been a few months since US Airways joined the OneWorld alliance and became a partner of British Airways. When I changed my search to booking Avios on AMERICAN, that yielded a few results. The one I found most helpful was from The Points Guy.

The story he shared (from a reader) was exactly the same as mine, and yielded bad results at the airport. When the traveler got to the airport, American had no idea who he was and he was not ticketed. Long story short, they were trying to get him to cough up 22,500 miles for the only available seat on the plane (in first class). He eventually got it worked out, but the takeaways were

[b]Make sure to call the BA Executive Club line at 800-452-1201 to make sure you have been ticketed![/b]

usairwayslogoIt looks like the major problem was that BA was not always passing the birth date of the passenger to its partner airlines. Since the TSA requires birth date for passengers, they weren’t getting past the ticketing phase. The post was from a year ago and it appears that is now resolved for the most part.

I called the Executive Club hotline, and after navigating the phone tree (you want ‘5’ for all other questions) and listen to them talking about their SHedule and their “PRIVACY” (short-I) policy, I got to an agent. I gave him my BA confirmation number and asked for the US Airways confirmation number, which he gave me.

I was then able to enter that in to the US Airways mobile app, and on their website, as well as view my ticket number and choose my seats (3A FTW!). So I’m feeling good that I have a real ticket

I think that in my case I’d probably have been okay, but it’s always good to double check!

Have any of you ever run into an issue like that?

 


This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as thepointsguy.com. This may impact how and where links appear on this site. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Other links on this page may also pay me a commission - as always, thanks for your support if you use them

User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.

BoardingArea