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United has taken a lot of heat since releasing the news that the airline will begin offering “no frills” basic economy fares starting in 2017. Many frequent fliers are disgruntled and agitated over the coming change. Some of it is understandable, but much is not.
The new basic economy fares will certainly strip away things many travelers take for granted. A seat assignment? Sorry, no can do. Overhead bin space for a carry-on bag? Pay a fee at the gate. Changes to your ticket or seat upgrades? These won’t even be possible. Frequent fliers won’t even earn premier qualifying dollars, miles, or segments, nor miles toward lifetime status.
An upside to United basic economy fares?
So what could the upside to United’s basic economy fares possibly be? It’s obvious: price. That, and fewer injuries to flight attendants.
You may ask, what about price creep? Once the new basic economy fares are in place, won’t United slowly increase the cost of these bare-bones tickets until travelers are essentially paying the same as they are now for the current “full” economy service? Isn’t this just a devious plan to get people to pay more for less? What’s to stop them?
Us. Travelers. We’ve already shown United that most of us are far more loyal to our wallets than we are to them. If United begins shifting the price of their basic economy fares toward current economy prices without offering all the same services, travelers will simply look elsewhere. United wouldn’t be making these changes unless they believe the market is dictating it, and the market is us.
United has become uncompetitive in many ways. Their premium products are behind the times (Polaris is a needed revitalization), and their on-time performance trails nearly every other major U.S. airline. Competition from domestic budget carriers like Allegiant and Spirit is siphoning away revenue, not to mention Norwegian’s relentless onslaught in the transatlantic market. United needs to do something.
Thus, the roll-out of their basic economy fares. Travelers want options. The impending basic economy fares will allow more flexibility to travelers. The budget-conscious won’t have to pay for services they really don’t want, and the United loyalists and business travelers used to convenience and perks will still be able to buy other economy fares.
Even though I see mostly upside to United’s basic economy fares, I don’t want to completely disregard the trepidation among those who expect their loyalty to United to be appropriately rewarded. Hopefully the answer for them will be to simply pay for a “normal” economy fare, and things will be business-as-usual. If they do not already have a United Explorer card, one may be in order, at least for the baggage perks. Yes, it may feel “unfair” that even a United million-miler wouldn’t be rewarded if he or she purchased a basic economy fare, but that will be life.
United must compete, and offering cheaper tickets with fewer services is what will allow them to do so. I will still posit that fears of United loyalists are mostly unwarranted in regard to price creep.
So unlike many others, I am personally very happy with this move by United. I fly them a few times per year. I really don’t care about gaining or maintaining status. Nor do I care about lifetime status since I’ll hit a million miles at roughly 220 years old at my current accrual rate. The perks from the United Explorer Visa (especially free checked baggage and a single carry-on item – see details) will lessen every bit of sting for me, and I will happily pay less to fly out of our regional airport.
Thus, to United’s new basic economy fares, I say, “Welcome.”
Header image courtesy of Oliver Holzbauer and Allegiant photo courtesy of Eddie Maloney, both under Creative Commons 2.0 license.
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